Thanks so much for joining, we’re so excited to bring this awesome deal to you! On this page you’ll find all of the information you need to get started. Please be sure to read through carefully.
Subscriber Resources/Customer Portal
Plan subscribers can access resources such as device upgrade order forms, international travel plan requests, important contact numbers, and previous invoices under the Resources menu item above.
To access this section of the site, please use key phase: phoneplan
Subscribers can access their subscription details using our customer portal on the Resources page. The portal can be used for a number of things, including:
- Details on your subscription
- Stored payment option changes
- Previous invoices
Each time you log into the portal, you will be sent a one time password to your work email address–no need to remember another pesky password!
Billing & Payments
Invoices will be sent via email to the company email address provided at the time of sign up. A number of online payment options are available to you, including Credit and Debit, in addition to paying offline by check.
Please note that we bill month in advance for wireless service. This means that each invoice will reflect the following month’s wireless service, and the preceding month’s incurred charges (card payment fees, international packages, device purchases, etc).
Important Information regarding Verizon Stores
Our offering is not publicly available and we are not a business account, therefore Verizon store employees will not be able to help you. Do not go to a Verizon Store. If you are having an issue with your device, your service, or anything else related to your wireless service, please reach out to phone@washingtontechnology.
You must alert WTIA of upcoming international travel. This can be done by either using this form, or by sending your travel dates and locations to firstname.lastname@example.org. A number of options are available to you depending on your needs while abroad. Please contact the above email address for specifics by country, but at a high level, your options are as follows:
- Unlimited Talk/Text/Data: $7/week
- TravelPass: $10/day
- Includes Unlimited Talk, Text, and Data
- Please see this link for countries covered by TravelPass
- Unlimited Data Only: $5/week
- 100 Talk Minutes/Texts/MB’s of Data: $40
- 250 Talk Minutes/Texts/MB’s of Data: $85
If you frequently make calls abroad, the international fees can add up very quickly. For an additional $15/month, enjoy unlimited long distance calls from the US to landline phones in over 70 countries, mobile phones in nearly 40, and make discounted calls to an additional 160+ destinations.
One of the best parts of your new phone plan is the device discount–every 10 months you’ll be credited $200 towards the purchase of a new device. Even better, you’ll receive an additional $5 off your monthly bill for service for the following 10 months after you upgrade! Device discount is only valid for a period of 45 days from the time you become eligible to upgrade. Your WTIA Phone Rep will let you know when you are eligible to upgrade.
Device Buy Back
10 months is pretty short for the lifecycle of a phone, so WTIA can assist you in reselling your device. You tell us which device you’d like to sell back and a few details about it’s condition, and we’ll send you a quote. If the quote looks good to you, we will send you a prepaid shipping label. Once we receive the device, we will inspect it to confirm it’s condition, and then mail you a check!
HotSpots, JetPack, and Tablets
HotSpots allow you to create an Internet connection for up to 5 mobile devices on a 3G phone and up to 10 on a 4G LTE smartphone. After a few quick steps, the phone creates its own secure Wi-Fi network, which your devices can join. There’s no need for a USB cable, and multiple users can share your phone’s mobile data plan.
HotSpots can be added to your plan at any time, and removed with no penalty.
Small HotSpot (Unlimited data, speed throttles at 10GB) – $5/month
Large HotSpot (Unlimited data, speed throttles at 25GB) – $10/month
JetPacks – $39.99/month
The Jetpack is a portable mobile hotspot device that lets you share your Verizon Wireless network connection with multiple devices. You can connect multiple devices at a time such as tablets, smartphones, notebooks, netbooks, cameras and gaming devices.
There are several reasons you might consider using a Jetpack as a Mobile Hotspot instead of your smartphone or tablet:
- Battery life – A Jetpack has its own battery so it won’t drain the battery on your smartphone or tablet.
- Flexibility – If you’re sharing your network connection with others, you can leave it behind for them to continue using instead of your smartphone or tablet.
- Calls – Only smartphones with HD Voice can use data and make calls simultaneously. With a Jetpack, you’ll be able to talk and use data at the same time.
- Privacy – If your smartphone is being used as a Mobile Hotspot you have to stay within 30 feet of the devices connected to it, but if you’re using a Jetpack as a Mobile Hotspot that doesn’t matter.
Tablets can also be added to our plan for an additional monthly charge depending on how much data you need for the device:
- 2GB – $30/month (Overage fee – $10/1GB added)
- 4GB – $45/month (Overage fee – $10/1GB added)
- Unlimited – $50/month
Leaving the WTIA Phone Plan
The nature of our plan is that it can only be offered to employees of our member organizations. As such, if you are no longer employed by a Member Company of WTIA, you sadly must move off of our plan.
You will have 7 days following your last day to move your line and any associated lined off of the plan to either another carrier or another Verizon plan. If you fail to do so, your service and number will be cut off. Please reach out to your WTIA Phone Plan Representative for assistance with this transition.